These Terms may be subject to amendment, so you should carefully read them prior to placing any order.


If you have any questions about the Terms and Conditions, you may access our website or e-mail us at phoenixinindia@gmail.com . The Phoenix Company is an Indian company with registered office at ‘Upasika’, New No. 40 / Old No. 56, 3 rd Main Road, Kasturbanagar, Adyar, Chennai – 600020, Tamil Nadu, India.


USE OF OUR WEBSITE


These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these Terms, having read them.
 You may only use the website to make legitimate enquiries or orders.
 You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
 You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.
 If you do not give us all of the information that we need, we may not be able to complete your order.
 By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.


HOW THE CONTRACT IS FORMED


The information set out in the Terms and the details contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.


To place an order, you will be required to follow the shopping process online and press the "payment" button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that through this we will confirm the shipment to you by sending you an e-mail confirming that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Shipment Confirmation.

The brand holds the authority of checking the authenticity of order by call or e-mail. On account of any dissatisfaction/lack of authenticity/no response from the customer regarding the order placed, the brand holds the rights to cancel the order.


The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.


AVAILABILITY OF PRODUCTS


All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money that you might have paid.


REFUSAL OF ORDER

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.


We will not be liable to you or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.


YOUR RIGHTS TO CANCEL

We have a strict no cancellation no return policy. Hence if an order placed is cancelled before dispatch no refund will be made. You will be provided with substitute products of an equal or higher quality and value which you can order.


UNABLE TO DELIVER


If we are unable to deliver the goods after two attempts by our carrier, the carrier shall coordinate with you on the contact number provided. If the parcel is still not received by someone at the address given, then the parcel shall be returned to the brand. A re-delivery will attract additional shipping charges.


RISK AND TITLE


The Products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products. The customer is requested and has the liberty to refuse the parcel if the condition of the packaging is found to be in a damaged/tampered /open/soiled condition. In such cases the brand also needs to be notified through phoenixinindia@gmail.com. On such refusal the brand shall make arrangements to dispatch new merchandise (if holding stock). The brand does not take the responsibility of the packaging of the goods once the parcel is received by the customer. 


PRICE AND PAYMENT

While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) you have ordered, we will inform you as soon as possible and give you the option of re-confirming the order at the correct price or cancelling it.
If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the product(s) you will be provided options to purchase other products for the same price.
We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such.